Terms & Conditions

Last updated: 11/25

Welcome to Cinder & Spice (a Roothog LLC company). By accessing or purchasing from this website, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, placing an order, or interacting with our content, you acknowledge that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.

If you do not agree, please do not use this site.

2. Products & Descriptions

We make every effort to describe and photograph our products accurately. However, because our items are handmade and small-batch:

• Colors, textures, and scents may vary slightly
• Sizes or weight may differ within normal handmade ranges
• Packaging may vary depending on availability
  

These variations are not considered defects.

3. Pricing & Payment

All prices are listed in USD and may change without notice.

We accept the payment methods shown at checkout. All payments are processed securely through our payment provider. We do not store full credit card information.

4. Order Acceptance & Cancellations

We reserve the right to accept or decline any order for any reason.

Orders may be canceled within 12 hours of being placed if they have not shipped. After that time, cancellations are not guaranteed.

5. Shipping & Delivery

Shipping policies, delivery estimates, lost package procedures, and incorrect address guidelines are detailed in our Shipping & Delivery Policy, which forms part of these Terms.

Once a package is shipped, we are not responsible for delays caused by carriers, weather, customs, or other factors outside our control.

6. Returns, Refunds & Exchanges

All sales are final.

Exceptions apply for damaged, defective, or incorrect items as described in our Return & Refund Policy, which also forms part of these Terms.

7. Use of Website

You agree not to:

• Use the site for unlawful purposes
• Attempt to gain unauthorized access to the site
• Interfere with site functionality or security
• Copy or misuse our photos, branding, or content

All content on this site—including images, designs, product descriptions, and logos—is the property of Cinder & Spice and may not be reproduced without permission.

8. Intellectual Property

All trademarks, logos, images, product names, and written content belong to Cinder and Space and are protected by copyright and intellectual property laws.

You may not copy, modify, distribute, or use any content without written consent.

9. Third-Party Services

Our store uses third-party services such as:

• Big Cartel (e-commerce platform)
• Stripe, PayPal, or other payment processors
• USPS, UPS, or other shipping carriers

These providers have their own terms and privacy practices, which you are responsible for reviewing. We are not liable for issues that occur due to third-party service failures.

10. Limitation of Liability

To the fullest extent permitted by law, is not liable for:

• Any indirect, incidental, or consequential damages
• Losses related to shipping delays or carrier errors
• Losses from website downtime or technical issues
• Allergic reactions or sensitivities to ingredients used in our products

Your use of this site is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Cinder & Spice, and its parent, Roothog LLC, from any claims, damages, or expenses related to your use of this site or breach of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.

Any disputes will be handled exclusively in the courts located in Davis County, Utah.

13. Changes to Terms

We may update or modify these Terms at any time. Updates will be reflected by the “Last updated” date. Continued use of the site means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms & Conditions, contact us at:

Cinder & Spice (a Roothog LLC company)
[email protected]