Privacy Policy

Last updated: 11/25

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when shopping with us.

By using this website, you agree to the terms below.

1. Information We Collect

We collect the information necessary to process your orders and improve your experience, including:

Information You Provide

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely through our payment provider; we do not store full credit card details)
• Any information you submit through contact forms or customer support

Information Collected Automatically

• IP address
• Browser type and device information
• Pages viewed and site activity (via Big Cartel’s built-in analytics or third-party tools)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide order updates and customer support
• Improve our website, products, and customer experience
• Prevent fraud and maintain website security
• Send occasional marketing emails

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share certain information with trusted service providers who help run our business, including:

• Big Cartel (e-commerce platform)
• Payment processors such as Stripe or PayPal
• Shipping carriers (USPS, UPS, etc.)
• Email marketing tools
  

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking

Our site may use cookies or similar technologies to:

• Keep your shopping cart active
• Analyze site traffic
• Improve site performance

You can adjust cookie settings in your browser at any time.

5. Data Security

We take reasonable measures to protect your information, including using secure encrypted connections (SSL) and trusted payment processors.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

Depending on your location, you may have rights such as:

• Access to the personal information we hold
• Requesting corrections or updates
• Requesting deletion of your data
• Opting out of marketing emails at any time (unsubscribe link included)

To make a request, contact us at [email protected].

7. Retention of Information

We keep your information only as long as needed to:

• Fulfill orders
• Meet legal and tax requirements
• Resolve disputes
• Improve our services

8. Children’s Privacy

This site is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or your information, reach out any time:

Cinder & Spice
[email protected]
A Roothog LLC Company